Customer Service Policy
We are committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 7-15 business days In the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund.
Care Instructions
If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product. Please store the products away from moisture and direct sunlight.
Measurements/dimensions of products
Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes vary slightly.
Copyright & Intellectual Property
The trademark Mango“ is a registered trademark of Mango Stationery Pvt Ltd, used under a permitted license by Mango Stationery
The website (www.mangostationery.com) and all content including text, illustrations and images are created and owned by Mango and its associates. Attribution is indicated for any work that is created by Mango customers and we do not own any rights to the respective artwork.
Jurisdiction
All disputes are subject to Mumbai (India) Jurisdiction.
Legal Information
This website is expressly operated by Mango Stationery. Unless otherwise noted, all design and content featured on www.mangostationery.com - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Mango Stationery. Due credit and attribution is provided to any content generated outside the Mango team or associates including but not restricted to artworks by customers. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.
Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Mango Stationery, is prohibited and will be considered as violation of the IP rights of Mango Stationery
Limitation of Liability
Given the unpredictability of technology and the online environment, Mango does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs\damages associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Mango shall not be liable for damages of any kind related to your use of or inability to access this website.
Inaccuracies
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.mangostationery.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.mangostationery.com is listed at an incorrect price due to photographic error, typographical error, or error in pricing information from our suppliers, Mango Stationery shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Mango Stationery shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card/debit card/bank account charged. If your credit card has already been charged for the purchase and your order is canceled, Mango shall issue a credit to your credit card account in the same amount.
Availability, Product Information, Pricing & Colors
At Mango, we go out of our way to give you the kind of distinctive merchandise. Please understand that many of our featured items are handcrafted, offered in limited quantities and, because of their limited availability, the stock may not be refreshed. That means once an item is gone, it may be gone for good and may not be available for sale again. When an item featured on www.mangostationery.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.mangostationery.com products displayed on the website are available while supplies last.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies and various lighting, we cannot guarantee that your display of a color will be accurate.
Indemnification
You agree to indemnify, defend, and hold harmless Mango Stationery, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Correspondence
Although we will make every effort to respond quickly to applicable email messages, Mango Stationery is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.
Contact Us
We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.
Email: support@mangostationery.com
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us
support@mangostationery.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
